Which process is responsible for frequently occurring changes where risk and cost are low?

Access Management controls who is authorized to use services and manages user rights and permissions, not the processing of frequent low-risk operational requests.

Request Fulfillment manages standard service requests that are pre-authorized, low-risk, and low-cost - such as password resets or software installations. Unlike Change Management which governs higher-risk changes, Request Fulfillment uses pre-defined fulfillment procedures to process these recurring requests quickly. This separation keeps routine requests from overloading the Change Management process.

Release and Deployment Management plans and controls the movement of releases into live environments, addressing higher-impact changes rather than routine service requests.

Incident Management focuses on restoring normal service after an unplanned interruption and does not govern the processing of pre-approved standard requests.