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ITIL-FOUNDATION · Question #256
ITIL-FOUNDATION Question #256: Real Exam Question with Answer & Explanation
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Understand the key concepts of service management
Question
Which of the following could BEST be described as "A decision support and planning tool that projects the likely consequences of a business action"?
Options
- AA Problem model
- BA Service Improvement Plan (SIP)
- CA Request for Change (RFC)
- DA Business Case
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Topics
#business case#decision support#planning#service improvement plan