ITIL-FOUNDATION · Question #255
Which of the following is the BEST description of a Business Case?
The correct answer is A. A decision support and planning tool that projects the likely consequences of a business. A Business Case is formally defined in ITIL as a decision support and planning tool that projects the likely consequences of a business action.
Question
Which of the following is the BEST description of a Business Case?
Options
- AA decision support and planning tool that projects the likely consequences of a business
- BA portable device designed for the secure storage and transportation of important documents
- CA complaint by the business about a missed service level.
- DThe terms and conditions in an IT outsource contract.
How the community answered
(17 responses)- A88% (15)
- B6% (1)
- D6% (1)
Why each option
A Business Case is formally defined in ITIL as a decision support and planning tool that projects the likely consequences of a business action.
In ITIL, a Business Case serves as a structured document that justifies expenditure or action by projecting costs, benefits, risks, and likely outcomes of a proposed course of action. It supports decision-making by providing evidence-based analysis of consequences, enabling stakeholders to evaluate whether to proceed. This definition is the official ITIL definition used across Service Strategy and Continual Service Improvement.
This describes a physical storage device, which has no relevance to ITIL or service management terminology.
A complaint about a missed service level relates to a service level breach or incident record, not a Business Case.
Terms and conditions in an outsource contract describe an Underpinning Contract (UC), a separate ITIL concept.
Concept tested: ITIL Business Case definition and purpose
Source: https://www.axelos.com/certifications/itil-service-management
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