Undertaking a gap analysis is a key activity within which part of the Deming Cycle for improving services and service management processes?

The Plan phase of the Deming Cycle involves assessing the current situation, identifying goals, and determining what needs to change - gap analysis directly supports this by comparing where you are against where you need to be. Without understanding the gap, no meaningful improvement plan can be formulated. This analysis forms the baseline from which improvement objectives and actions are defined.

Do is the execution phase where planned improvements are implemented, not where assessments or analyses are conducted.

Check is concerned with measuring and monitoring results after implementation to verify that improvements achieved their intended outcomes.

Act is the phase where results are reviewed and further corrective actions or full rollouts are decided based on Check findings, not initial analysis.