nerdexam
PeopleCert

ITIL-FOUNDATION · Question #248

Which of the following items would commonly be on the agenda for a change advisory board (CAB)? 1. Details of failed changes 2. Updates to the change schedule 3. Reviews of completed changes

The correct answer is A. All of the above. A Change Advisory Board (CAB) agenda covers failed changes, forward schedule updates, and reviews of completed changes as standard recurring items.

Know the purpose of the ITIL practices

Question

Which of the following items would commonly be on the agenda for a change advisory board (CAB)? 1. Details of failed changes 2. Updates to the change schedule 3. Reviews of completed changes

Options

  • AAll of the above
  • B1 and 2only
  • C2 and 3 only
  • D1 and 3 only

How the community answered

(20 responses)
  • A
    90% (18)
  • B
    5% (1)
  • D
    5% (1)

Why each option

A Change Advisory Board (CAB) agenda covers failed changes, forward schedule updates, and reviews of completed changes as standard recurring items.

AAll of the aboveCorrect

All three items are recognized CAB agenda elements in ITIL change management: details of failed changes enable root cause analysis and process improvement; updates to the change schedule (Forward Schedule of Change) keep stakeholders aligned on upcoming activity; and reviews of completed changes provide post-implementation validation and capture lessons learned. Omitting any one of these weakens the CAB's governance function.

B1 and 2only

Excluding reviews of completed changes (item 3) removes post-implementation review from the CAB, which is a key quality and learning activity in ITIL change management.

C2 and 3 only

Excluding details of failed changes (item 1) prevents the CAB from analyzing failures and driving process improvements, which is a core CAB responsibility.

D1 and 3 only

Excluding updates to the change schedule (item 2) leaves the CAB without current scheduling information needed to assess conflicts and prioritize upcoming changes.

Concept tested: Change Advisory Board meeting agenda items

Source: https://www.axelos.com/certifications/itil-service-management

Topics

#change advisory board#CAB agenda#change management#change schedule

Community Discussion

No community discussion yet for this question.

Full ITIL-FOUNDATION Practice