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ITIL-FOUNDATION · Question #249

Which of the following are types of service defined in ITIL? 1. Core 2. Enabling 3. Special

The correct answer is C. 1 and 2 only. ITIL defines three service types as Core, Enabling, and Enhancing - 'Special' is not a recognized category in the ITIL framework.

Understand the key concepts of service management

Question

Which of the following are types of service defined in ITIL? 1. Core 2. Enabling 3. Special

Options

  • A1 and 3only
  • BAll of the above
  • C1 and 2 only
  • D2 and 3 only

How the community answered

(41 responses)
  • A
    2% (1)
  • B
    5% (2)
  • C
    90% (37)
  • D
    2% (1)

Why each option

ITIL defines three service types as Core, Enabling, and Enhancing - 'Special' is not a recognized category in the ITIL framework.

A1 and 3only

Core (1) is a valid ITIL service type, but Special (3) is not - the three actual ITIL types are Core, Enabling, and Enhancing.

BAll of the above

Special (3) is not defined as a service type anywhere in ITIL, making this answer incorrect regardless of the other selections.

C1 and 2 onlyCorrect

ITIL service strategy defines Core services as those delivering the basic outcomes desired by the customer, and Enabling services as those required for a core service to be delivered (also referred to as supporting services). These two types, along with Enhancing services, form the complete ITIL taxonomy - 'Special' does not exist as a service type in any ITIL publication.

D2 and 3 only

Enabling (2) is correct but Special (3) is not a recognized ITIL service type, and omitting Core (1) - the foundational service type in ITIL - makes this answer incorrect.

Concept tested: ITIL service types - core, enabling, and enhancing

Source: https://www.axelos.com/certifications/itil-service-management

Topics

#service types#core service#enabling service#ITIL terminology

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