ITIL-FOUNDATION Question #247: Real Exam Question with Answer & Explanation

The correct answer is D. Any changes that would benefit the organization are included. ITIL service design coordination is broadly scoped to include any change or improvement that would deliver benefit to the organization, not a narrowly defined subset.

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Question

Which of the following statements MOST correctly identifies the scope of design coordination activities?

Options

AOnly changes that introduce new services are included
BAll changes are mandated to be included
COnly changes to business critical systems are included
DAny changes that would benefit the organization are included

Explanation

ITIL service design coordination is broadly scoped to include any change or improvement that would deliver benefit to the organization, not a narrowly defined subset.

Common mistakes.

A. Limiting design coordination to only new services would exclude improvements and modifications to existing services, which equally require structured design activities.
B. Mandating design coordination for all changes regardless of benefit is overly prescriptive and does not reflect the ITIL definition, which ties scope to organizational benefit.
C. Restricting design coordination to only business-critical systems would exclude other beneficial changes, contrary to the broad, value-driven scope ITIL specifies.

Concept tested. ITIL service design coordination scope

Reference. https://www.axelos.com/certifications/itil-service-management

Topics

#design coordination#scope#service design#change management

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