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ITIL-FOUNDATION · Question #247

Which of the following statements MOST correctly identifies the scope of design coordination activities?

The correct answer is D. Any changes that would benefit the organization are included. ITIL service design coordination is broadly scoped to include any change or improvement that would deliver benefit to the organization, not a narrowly defined subset.

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Question

Which of the following statements MOST correctly identifies the scope of design coordination activities?

Options

  • AOnly changes that introduce new services are included
  • BAll changes are mandated to be included
  • COnly changes to business critical systems are included
  • DAny changes that would benefit the organization are included

How the community answered

(21 responses)
  • A
    5% (1)
  • B
    5% (1)
  • C
    10% (2)
  • D
    81% (17)

Why each option

ITIL service design coordination is broadly scoped to include any change or improvement that would deliver benefit to the organization, not a narrowly defined subset.

AOnly changes that introduce new services are included

Limiting design coordination to only new services would exclude improvements and modifications to existing services, which equally require structured design activities.

BAll changes are mandated to be included

Mandating design coordination for all changes regardless of benefit is overly prescriptive and does not reflect the ITIL definition, which ties scope to organizational benefit.

COnly changes to business critical systems are included

Restricting design coordination to only business-critical systems would exclude other beneficial changes, contrary to the broad, value-driven scope ITIL specifies.

DAny changes that would benefit the organization are includedCorrect

ITIL describes the scope of service design coordination as applicable to any change, new service, or improvement that would provide benefit to the organization. This deliberately broad definition ensures design principles and governance are applied wherever value can be added, avoiding gaps that would arise from restricting scope to arbitrary categories like new services or critical systems only.

Concept tested: ITIL service design coordination scope

Source: https://www.axelos.com/certifications/itil-service-management

Topics

#design coordination#scope#service design#change management

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