ITIL-FOUNDATION · Question #247
Which of the following statements MOST correctly identifies the scope of design coordination activities?
The correct answer is D. Any changes that would benefit the organization are included. ITIL service design coordination is broadly scoped to include any change or improvement that would deliver benefit to the organization, not a narrowly defined subset.
Question
Which of the following statements MOST correctly identifies the scope of design coordination activities?
Options
- AOnly changes that introduce new services are included
- BAll changes are mandated to be included
- COnly changes to business critical systems are included
- DAny changes that would benefit the organization are included
How the community answered
(21 responses)- A5% (1)
- B5% (1)
- C10% (2)
- D81% (17)
Why each option
ITIL service design coordination is broadly scoped to include any change or improvement that would deliver benefit to the organization, not a narrowly defined subset.
Limiting design coordination to only new services would exclude improvements and modifications to existing services, which equally require structured design activities.
Mandating design coordination for all changes regardless of benefit is overly prescriptive and does not reflect the ITIL definition, which ties scope to organizational benefit.
Restricting design coordination to only business-critical systems would exclude other beneficial changes, contrary to the broad, value-driven scope ITIL specifies.
ITIL describes the scope of service design coordination as applicable to any change, new service, or improvement that would provide benefit to the organization. This deliberately broad definition ensures design principles and governance are applied wherever value can be added, avoiding gaps that would arise from restricting scope to arbitrary categories like new services or critical systems only.
Concept tested: ITIL service design coordination scope
Source: https://www.axelos.com/certifications/itil-service-management
Topics
Community Discussion
No community discussion yet for this question.