ITIL-FOUNDATION · Question #246
What are the three service provider business models?
The correct answer is D. Internal service provider, external service provider, shared service unit. ITIL defines three service provider business models based on the structural relationship between the provider and the business units it serves.
Question
What are the three service provider business models?
Options
- AInternal service provider, outsourced 3rd party and off-shore party
- BInternal service operations provider, external service operations provider, shared service unit
- CInternal service provider, external service provider, outsourced 3rd party
- DInternal service provider, external service provider, shared service unit
How the community answered
(20 responses)- A5% (1)
- C10% (2)
- D85% (17)
Why each option
ITIL defines three service provider business models based on the structural relationship between the provider and the business units it serves.
Outsourced 3rd party and off-shore party are not recognized ITIL service provider classifications - ITIL uses the terms Internal, External, and Shared Service Unit.
Internal and external service operations provider are not the correct ITIL terms - the proper designations are Internal Service Provider, External Service Provider, and Shared Service Unit.
Outsourced 3rd party is not a defined ITIL provider type - the correct third model is the Shared Service Unit (Type II), which is internally owned but shared across business units.
ITIL recognizes Type I (Internal Service Provider, embedded within a specific business unit), Type II (Shared Service Unit, serving multiple internal business units from a shared function), and Type III (External Service Provider, serving external customers). These three types cover the full spectrum of sourcing and delivery relationships in ITIL service management.
Concept tested: ITIL service provider types I, II, and III
Source: https://www.axelos.com/certifications/itil-service-management
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