PeopleCert
ITIL-FOUNDATION · Question #244
ITIL-FOUNDATION Question #244: Real Exam Question with Answer & Explanation
Sign in or unlock ITIL-FOUNDATION to reveal the answer and full explanation for question #244. The question stem and answer options stay visible for context.
Know the purpose of the ITIL practices
Question
Which process would seek to understand levels of customer satisfaction and communicate what action plans have been put in place to deal with dissatisfaction?
Options
- AAvailability management
- BCapacity management
- CBusiness relationship management
- DService catalogue management
Unlock ITIL-FOUNDATION to see the answer
You've previewed enough free ITIL-FOUNDATION questions. Unlock ITIL-FOUNDATION for full answers, explanations, the timed quiz mode, progress tracking, and the master PDF. Question stem and options stay visible so you can still see what's on the exam.
Topics
#business relationship management#customer satisfaction#stakeholder communication