ITIL-FOUNDATION · Question #243
Which Functions are included in IT operations management?
The correct answer is C. IT operations control and facilities management. IT Operations Management in ITIL is composed of exactly two sub-functions: IT Operations Control and Facilities Management.
Question
Which Functions are included in IT operations management?
Options
- ANetwork management and application management
- BTechnical management and change management
- CIT operations control and facilities management
- DFacilities management and release management
How the community answered
(25 responses)- B4% (1)
- C88% (22)
- D8% (2)
Why each option
IT Operations Management in ITIL is composed of exactly two sub-functions: IT Operations Control and Facilities Management.
Network Management falls under Technical Management and Application Management is a separate ITIL function - neither is a sub-function of IT Operations Management.
Technical Management is a separate ITIL function and Change Management is a process, not a sub-function of IT Operations Management.
In ITIL, IT Operations Management is divided into two distinct sub-functions: IT Operations Control, which oversees day-to-day routine operational activities and events, and Facilities Management, which manages the physical IT environment such as data centers. These two together constitute IT Operations Management as defined in the ITIL framework.
Release Management is an ITIL process, not a sub-function of IT Operations Management.
Concept tested: ITIL IT Operations Management sub-functions
Source: https://wiki.en.it-processmaps.com/index.php/IT_Operations_Management
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