ITIL-FOUNDATION · Question #242
Which of the following statement about the service owner is INCORRECT?
The correct answer is A. Carries out the day-to-day monitoring and operation of the service they own. The service owner role is accountable for a service but does not perform day-to-day monitoring and operations - that responsibility belongs to IT operations management.
Question
Which of the following statement about the service owner is INCORRECT?
Options
- ACarries out the day-to-day monitoring and operation of the service they own
- BContributes to continual improvement affecting the service they own
- CIs a stakeholder in all of the IT processes which support the service they own
- DIs accountable for a specific service within an organization
How the community answered
(40 responses)- A93% (37)
- B5% (2)
- C3% (1)
Why each option
The service owner role is accountable for a service but does not perform day-to-day monitoring and operations - that responsibility belongs to IT operations management.
The service owner is not responsible for day-to-day monitoring and operation of the service. That operational responsibility belongs to IT operations management and operations control functions. The service owner is an accountability role focused on overall service delivery, improvement, and stakeholder representation - not routine operational tasks.
Contributing to continual improvement for their service is a defined responsibility of the service owner in ITIL.
Being a stakeholder in all IT processes that support their service is a correct characteristic of the service owner role.
Being accountable for a specific service within the organization is the core definition of the service owner role.
Concept tested: ITIL service owner roles and responsibilities
Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation
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