ITIL-FOUNDATION Question #241: Real Exam Question with Answer & Explanation

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Know the purpose of the ITIL practices

Question

Which of these recommendations is best practice for service level management? 1. Include legal terminology in service level agreements (SLAs) 2. It is NOT necessary to be able to measure all the targets in an SLA

Options

A1 only
B2only
CBoth of the above
DNeither of the above

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Topics

#service level management#SLA#measurable targets#best practices

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