ITIL-FOUNDATION · Question #240
Which of the following is MOST concerned with the design of new or changed services?
The correct answer is D. Service design. Service design is the ITIL lifecycle stage explicitly focused on designing new or modified IT services and the supporting elements - processes, architectures, policies, and documentation - needed to bring them into production. Change management controls the lifecycle of…
Question
Which of the following is MOST concerned with the design of new or changed services?
Options
- AChange management
- BService transition
- CService strategy
- DService design
How the community answered
(41 responses)- A7% (3)
- B2% (1)
- C2% (1)
- D88% (36)
Explanation
Service design is the ITIL lifecycle stage explicitly focused on designing new or modified IT services and the supporting elements - processes, architectures, policies, and documentation - needed to bring them into production. Change management controls the lifecycle of individual changes but does not design services. Service transition moves designed services into the live environment. Service strategy defines the overall direction and objectives. Service design is the dedicated phase where the 'blueprint' of a service is created before it is built and deployed.
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