ITIL-FOUNDATION · Question #239
Which stage of the change management process deals with what should be done if the change is unsuccessful?
The correct answer is A. Remediation planning. Remediation planning is the stage in change management where teams define a back-out or rollback plan - the specific steps to take if a change fails or causes unintended impact. This must be done before the change is implemented, ensuring there is a tested recovery path…
Question
Which stage of the change management process deals with what should be done if the change is unsuccessful?
Options
- ARemediation planning
- BCategorization
- CPrioritization
- DReview and close
How the community answered
(58 responses)- A86% (50)
- B7% (4)
- C5% (3)
- D2% (1)
Explanation
Remediation planning is the stage in change management where teams define a back-out or rollback plan - the specific steps to take if a change fails or causes unintended impact. This must be done before the change is implemented, ensuring there is a tested recovery path. Categorization classifies the type or risk of a change. Prioritization determines urgency and scheduling. Review and close is a post-implementation step to evaluate outcomes. Only remediation planning is specifically focused on 'what do we do if this goes wrong?'
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