ITIL-FOUNDATION · Question #238
What are customers of an IT service provider who purchase services in terms of a legally binding contract known as?
The correct answer is B. External customers. External customers are individuals or organizations outside the service provider's own organization who purchase IT services through a formal, legally binding contract. This distinguishes them from internal customers, who are departments or users within the same organization…
Question
What are customers of an IT service provider who purchase services in terms of a legally binding contract known as?
Options
- AStrategic customers
- BExternal customers
- CValued customers
- DInternal customers
How the community answered
(16 responses)- B88% (14)
- C6% (1)
- D6% (1)
Explanation
External customers are individuals or organizations outside the service provider's own organization who purchase IT services through a formal, legally binding contract. This distinguishes them from internal customers, who are departments or users within the same organization and typically operate under internal agreements rather than legal contracts. The term 'external' reflects the arm's-length, contractual nature of the relationship - the customer and provider are separate legal entities. 'Strategic' and 'valued' are not standard ITIL/IT service management classification terms for this relationship type.
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