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ITIL-FOUNDATION · Question #234

Event management, problem management, access management and request fulfillment are part of which stage of the service lifecycle?

The correct answer is C. Service operation. Event management, problem management, access management, and request fulfillment are all operational processes that belong to the Service Operation stage of the ITIL service lifecycle.

Know the purpose of the ITIL practices

Question

Event management, problem management, access management and request fulfillment are part of which stage of the service lifecycle?

Options

  • AService strategy
  • BService transition
  • CService operation
  • DContinual service improvement

How the community answered

(66 responses)
  • A
    6% (4)
  • B
    2% (1)
  • C
    91% (60)
  • D
    2% (1)

Why each option

Event management, problem management, access management, and request fulfillment are all operational processes that belong to the Service Operation stage of the ITIL service lifecycle.

AService strategy

Service Strategy focuses on defining the market, developing service offerings, and aligning IT strategy with business strategy - not on managing operational processes.

BService transition

Service Transition covers the building, testing, and deployment of new or changed services into the production environment, not ongoing operational process execution.

CService operationCorrect

Service Operation is the ITIL lifecycle stage responsible for coordinating and carrying out the activities and processes required to deliver and manage services at agreed levels for business users and customers. All four processes listed - event management, problem management, access management, and request fulfillment - are explicitly defined within Service Operation because they address day-to-day running and support of live services.

DContinual service improvement

Continual Service Improvement is concerned with identifying and implementing incremental and large-scale improvements to services and processes, not with executing day-to-day operational functions.

Concept tested: ITIL Service Operation stage and its core processes

Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation

Topics

#service operation#service lifecycle#process classification

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