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ITIL-FOUNDATION · Question #235

Which of the following is NOT a benefit of using public frameworks and standards?

The correct answer is B. They are always free ensuring they can be implemented quickly. Public frameworks and standards are not always free - many require purchasing official publications, certifications, or licensing - so cost-free availability is not a valid benefit.

Understand the key concepts of service management

Question

Which of the following is NOT a benefit of using public frameworks and standards?

Options

  • AKnowledge of public frameworks is more likely to be widely distributed
  • BThey are always free ensuring they can be implemented quickly
  • CThey are validated across a wide range of environments making them more robust
  • DThey make collaboration between organizations easier by giving a common language

How the community answered

(50 responses)
  • A
    2% (1)
  • B
    82% (41)
  • C
    6% (3)
  • D
    10% (5)

Why each option

Public frameworks and standards are not always free - many require purchasing official publications, certifications, or licensing - so cost-free availability is not a valid benefit.

AKnowledge of public frameworks is more likely to be widely distributed

Widely distributed knowledge is a genuine benefit because many practitioners are already trained in public frameworks, reducing the learning curve for new adopters.

BThey are always free ensuring they can be implemented quicklyCorrect

Major public frameworks such as ITIL, COBIT, TOGAF, and ISO standards typically involve significant costs for official publications, training materials, examination fees, and licensing. The statement that they are 'always free' is factually incorrect, and therefore this cannot be listed as a benefit. The presence of 'always' makes this an absolute claim that is demonstrably false.

CThey are validated across a wide range of environments making them more robust

Validation across a wide range of environments is a true benefit, as public frameworks have been tested and refined by many organizations over time, increasing their robustness.

DThey make collaboration between organizations easier by giving a common language

Providing a common language is a real benefit that makes inter-organizational collaboration easier, as teams from different companies share the same terminology and concepts.

Concept tested: Benefits and limitations of public frameworks and standards

Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation

Topics

#public frameworks#ITIL#standards#framework benefits

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