Which of the following statements about processes is INCORRECT?

ITIL draws a clear distinction between processes and functions. Functions are self-contained organizational units - such as the Service Desk or IT Operations Management - with dedicated resources, capabilities, and roles. Processes, by contrast, are structured sets of activities with defined inputs, outputs, triggers, and metrics that typically span multiple organizational units, meaning they are not units of organizations themselves.

Processes are measurable by definition - they have performance indicators, metrics, and defined outputs that can be quantified and monitored.

Delivering specific results is a core characteristic of ITIL processes - each process exists to produce a defined, identifiable output.

Responding to specific events or triggers is another defining characteristic of ITIL processes - each process is initiated by a specific trigger or event.