nerdexam
PeopleCert

ITIL-FOUNDATION · Question #219

Which Service Design process makes the most use of data supplied by Demand Management?

The correct answer is D. Capacity Management. Capacity Management relies heavily on Demand Management data to forecast and plan the resources needed to meet current and future service demand.

Know the purpose of the ITIL practices

Question

Which Service Design process makes the most use of data supplied by Demand Management?

Options

  • AService Catalogue Management
  • BService Level Management
  • CIT Service Continuity Management
  • DCapacity Management

How the community answered

(24 responses)
  • A
    4% (1)
  • B
    4% (1)
  • C
    13% (3)
  • D
    79% (19)

Why each option

Capacity Management relies heavily on Demand Management data to forecast and plan the resources needed to meet current and future service demand.

AService Catalogue Management

Service Catalogue Management focuses on maintaining an accurate catalogue of live services and does not primarily consume demand forecasting data.

BService Level Management

Service Level Management uses demand context indirectly but primarily works with SLA requirements, service performance data, and customer agreements.

CIT Service Continuity Management

IT Service Continuity Management uses risk assessments and business impact analysis, not demand patterns, as its primary data inputs.

DCapacity ManagementCorrect

Capacity Management uses data from Demand Management to understand patterns of business activity and anticipated future demand, which directly informs capacity plans for infrastructure, applications, and services. This relationship is fundamental - without demand data, capacity planning cannot align resources to business needs effectively.

Concept tested: Capacity Management relationship with Demand Management

Source: https://www.axelos.com/certifications/itil-service-management/itil-foundation

Topics

#capacity management#demand management#service design#process relationships

Community Discussion

No community discussion yet for this question.

Full ITIL-FOUNDATION Practice