ITIL-FOUNDATION · Question #219
Which Service Design process makes the most use of data supplied by Demand Management?
The correct answer is D. Capacity Management. Capacity Management relies heavily on Demand Management data to forecast and plan the resources needed to meet current and future service demand.
Question
Which Service Design process makes the most use of data supplied by Demand Management?
Options
- AService Catalogue Management
- BService Level Management
- CIT Service Continuity Management
- DCapacity Management
How the community answered
(24 responses)- A4% (1)
- B4% (1)
- C13% (3)
- D79% (19)
Why each option
Capacity Management relies heavily on Demand Management data to forecast and plan the resources needed to meet current and future service demand.
Service Catalogue Management focuses on maintaining an accurate catalogue of live services and does not primarily consume demand forecasting data.
Service Level Management uses demand context indirectly but primarily works with SLA requirements, service performance data, and customer agreements.
IT Service Continuity Management uses risk assessments and business impact analysis, not demand patterns, as its primary data inputs.
Capacity Management uses data from Demand Management to understand patterns of business activity and anticipated future demand, which directly informs capacity plans for infrastructure, applications, and services. This relationship is fundamental - without demand data, capacity planning cannot align resources to business needs effectively.
Concept tested: Capacity Management relationship with Demand Management
Source: https://www.axelos.com/certifications/itil-service-management/itil-foundation
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