ITIL-FOUNDATION · Question #218
Which of the following is NOT a purpose of Service Transition?
The correct answer is B. To provide training and certification in project management. Service Transition focuses on moving services into live operation safely and effectively, not on providing project management training or certifications.
Question
Which of the following is NOT a purpose of Service Transition?
Options
- ATo ensure that a service can be managed, operated and supported
- BTo provide training and certification in project management
- CTo provide quality knowledge of Change, Release and Deployment Management
- DTo plan and manage the capacity and resource requirements to manage a release
How the community answered
(30 responses)- A3% (1)
- B73% (22)
- C17% (5)
- D7% (2)
Why each option
Service Transition focuses on moving services into live operation safely and effectively, not on providing project management training or certifications.
Ensuring a service can be managed, operated, and supported is a core purpose of Service Transition, achieved through testing and validation activities.
Providing training and certification in project management is not a purpose of Service Transition - this is a general organizational or HR function. Service Transition is concerned with building, testing, releasing, and transitioning services into the live environment, including managing change, release, deployment, and knowledge transfer related to services.
Providing quality knowledge around Change, Release, and Deployment Management is a valid purpose, supporting informed decision-making during transition.
Planning and managing capacity and resource requirements for a release is a legitimate Service Transition activity under Release and Deployment Management.
Concept tested: Purposes and scope of ITIL Service Transition
Source: https://www.axelos.com/certifications/itil-service-management/itil-foundation
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