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ITIL-FOUNDATION · Question #220
ITIL-FOUNDATION Question #220: Real Exam Question with Answer & Explanation
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Know the purpose of the ITIL practices
Question
In which of the following should details of a workaround be documented?
Options
- AThe Service Level Agreement (SLA)
- BThe problem record
- CThe Availability Management Information System
- DThe IT service continuity plan
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Topics
#problem management#workaround#problem record#incident management