ITIL-FOUNDATION · Question #213
Service transition contains detailed descriptions of which processes?
The correct answer is A. Change management, service asset and configuration management, release and deployment management. Service Transition covers the processes responsible for moving new or changed services into the live environment, and its three core processes are change management, service asset and configuration management, and release and deployment management.
Question
Service transition contains detailed descriptions of which processes?
Options
- AChange management, service asset and configuration management, release and deployment management
- BChange management, capacity management event management, service request management
- CService level management, service portfolio management, service asset and configuration management
- DService asset and configuration management, release and deployment management, request fulfillment
How the community answered
(47 responses)- A89% (42)
- B6% (3)
- C2% (1)
- D2% (1)
Why each option
Service Transition covers the processes responsible for moving new or changed services into the live environment, and its three core processes are change management, service asset and configuration management, and release and deployment management.
Change management, service asset and configuration management, and release and deployment management are the primary processes detailed within the ITIL Service Transition publication. Together they govern how changes are authorized and controlled, how configuration items are identified and tracked, and how new or changed services are built, tested, and deployed into the live environment.
Capacity management belongs to Service Design and event management belongs to Service Operation - neither is a Service Transition process, making this grouping incorrect.
Service level management is a Service Design process and service portfolio management is a Service Strategy process - both are outside the scope of Service Transition.
Request fulfillment is a Service Operation process, not a Service Transition process, making this combination incorrect.
Concept tested: ITIL Service Transition core process scope
Topics
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