ITIL-FOUNDATION · Question #214
Which statement should NOT be part of the value proposition for Service Design?
The correct answer is D. Better balance of technical skills to support live services. Service Design's value proposition centers on creating well-designed, cost-effective services aligned to business goals - managing the balance of technical skills for live service support is a Service Operation concern, not Service Design.
Question
Which statement should NOT be part of the value proposition for Service Design?
Options
- AReduced total cost of ownership
- BImproved quality of service
- CImproved Service alignment with business goals
- DBetter balance of technical skills to support live services
How the community answered
(41 responses)- A15% (6)
- B10% (4)
- C2% (1)
- D73% (30)
Why each option
Service Design's value proposition centers on creating well-designed, cost-effective services aligned to business goals - managing the balance of technical skills for live service support is a Service Operation concern, not Service Design.
Reduced total cost of ownership is a recognized value proposition of Service Design, as well-designed services avoid costly rework, failures, and inefficiencies over their lifecycle.
Improved quality of service is a direct and stated outcome of effective Service Design, making it a valid part of its value proposition.
Improved service alignment with business goals is a core value proposition of Service Design, as it ensures IT services are designed to meet actual business requirements from the outset.
Balancing technical skills to support live services is an operational staffing and resource concern that falls within Service Operation, not Service Design. Service Design's value proposition is focused on designing services that reduce total cost of ownership, improve quality, and align IT services with business goals - not on managing day-to-day operational workforce capabilities.
Concept tested: Service Design value proposition scope boundaries
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