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ITIL-FOUNDATION · Question #212

Which of the following would commonly be found in a contract underpinning an IT service? 1. Financial arrangements related to the contract 2. Description of the goods or service provided 3…

The correct answer is D. All of the above. A contract underpinning an IT service - known in ITIL as an Underpinning Contract (UC) - includes all three elements: financial terms, a description of services, and the responsibilities of both parties.

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Question

Which of the following would commonly be found in a contract underpinning an IT service? 1. Financial arrangements related to the contract 2. Description of the goods or service provided 3. Responsibilities and dependencies for both parties

Options

  • A1 and 2 only
  • B1 and 3 only
  • C2 and 3 only
  • DAll of the above

How the community answered

(68 responses)
  • A
    1% (1)
  • B
    3% (2)
  • C
    1% (1)
  • D
    94% (64)

Why each option

A contract underpinning an IT service - known in ITIL as an Underpinning Contract (UC) - includes all three elements: financial terms, a description of services, and the responsibilities of both parties.

A1 and 2 only

Excluding item 3 (responsibilities and dependencies) is incorrect because defining each party's obligations is a fundamental and legally necessary element of any service contract.

B1 and 3 only

Excluding item 2 (description of goods or services) is incorrect because clearly defining what is being delivered is the core purpose of a service contract.

C2 and 3 only

Excluding item 1 (financial arrangements) is incorrect because commercial terms are a required element of any legally binding contract.

DAll of the aboveCorrect

All three items are standard components of an Underpinning Contract: financial arrangements define payment, penalties, and billing terms; the description of goods or services defines the scope and deliverables; and the responsibilities and dependencies section establishes obligations for both the supplier and the IT service provider, ensuring clear accountability and avoiding disputes.

Concept tested: ITIL Underpinning Contract standard components

Source: https://wiki.en.it-processmaps.com/index.php/Supplier_Management

Topics

#underpinning contracts#supplier management#contract components#service agreements

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