ITIL-FOUNDATION · Question #212
Which of the following would commonly be found in a contract underpinning an IT service? 1. Financial arrangements related to the contract 2. Description of the goods or service provided 3…
The correct answer is D. All of the above. A contract underpinning an IT service - known in ITIL as an Underpinning Contract (UC) - includes all three elements: financial terms, a description of services, and the responsibilities of both parties.
Question
Options
- A1 and 2 only
- B1 and 3 only
- C2 and 3 only
- DAll of the above
How the community answered
(68 responses)- A1% (1)
- B3% (2)
- C1% (1)
- D94% (64)
Why each option
A contract underpinning an IT service - known in ITIL as an Underpinning Contract (UC) - includes all three elements: financial terms, a description of services, and the responsibilities of both parties.
Excluding item 3 (responsibilities and dependencies) is incorrect because defining each party's obligations is a fundamental and legally necessary element of any service contract.
Excluding item 2 (description of goods or services) is incorrect because clearly defining what is being delivered is the core purpose of a service contract.
Excluding item 1 (financial arrangements) is incorrect because commercial terms are a required element of any legally binding contract.
All three items are standard components of an Underpinning Contract: financial arrangements define payment, penalties, and billing terms; the description of goods or services defines the scope and deliverables; and the responsibilities and dependencies section establishes obligations for both the supplier and the IT service provider, ensuring clear accountability and avoiding disputes.
Concept tested: ITIL Underpinning Contract standard components
Source: https://wiki.en.it-processmaps.com/index.php/Supplier_Management
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