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ITIL-FOUNDATION · Question #212

Which of the following would commonly be found in a contract underpinning an IT service? 1. Financial arrangements related to the contract 2. Description of the goods or service provided 3. Responsibi

The correct answer is D. All of the above. A contract underpinning an IT service - known in ITIL as an Underpinning Contract (UC) - includes all three elements: financial terms, a description of services, and the responsibilities of both parties.

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Question

Which of the following would commonly be found in a contract underpinning an IT service? 1. Financial arrangements related to the contract 2. Description of the goods or service provided 3. Responsibilities and dependencies for both parties

Options

  • A1 and 2 only
  • B1 and 3 only
  • C2 and 3 only
  • DAll of the above

How the community answered

(68 responses)
  • A
    1% (1)
  • B
    3% (2)
  • C
    1% (1)
  • D
    94% (64)

Why each option

A contract underpinning an IT service - known in ITIL as an Underpinning Contract (UC) - includes all three elements: financial terms, a description of services, and the responsibilities of both parties.

A1 and 2 only

Excluding item 3 (responsibilities and dependencies) is incorrect because defining each party's obligations is a fundamental and legally necessary element of any service contract.

B1 and 3 only

Excluding item 2 (description of goods or services) is incorrect because clearly defining what is being delivered is the core purpose of a service contract.

C2 and 3 only

Excluding item 1 (financial arrangements) is incorrect because commercial terms are a required element of any legally binding contract.

DAll of the aboveCorrect

All three items are standard components of an Underpinning Contract: financial arrangements define payment, penalties, and billing terms; the description of goods or services defines the scope and deliverables; and the responsibilities and dependencies section establishes obligations for both the supplier and the IT service provider, ensuring clear accountability and avoiding disputes.

Concept tested: ITIL Underpinning Contract standard components

Source: https://wiki.en.it-processmaps.com/index.php/Supplier_Management

Topics

#underpinning contracts#supplier management#contract components#service agreements

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