ITIL-FOUNDATION · Question #211
Which one of the following contains information that is passed to service transition to enable the implementation of a new service?
The correct answer is C. A service design package (SDP). The Service Design Package (SDP) is the formal ITIL document produced at the end of Service Design that contains all information required by Service Transition to implement, test, and deploy a new or changed service.
Question
Which one of the following contains information that is passed to service transition to enable the implementation of a new service?
Options
- AA service option
- BA service transition package (STP)
- CA service design package (SDP)
- DA service charter
How the community answered
(34 responses)- B6% (2)
- C91% (31)
- D3% (1)
Why each option
The Service Design Package (SDP) is the formal ITIL document produced at the end of Service Design that contains all information required by Service Transition to implement, test, and deploy a new or changed service.
A service option is a choice presented to customers within service portfolio or service level management and is not a transition handoff document.
A Service Transition Package (STP) is not a defined standard ITIL artifact; the correct term for this handoff document is the Service Design Package (SDP).
The Service Design Package (SDP) is the primary output passed from Service Design to Service Transition, containing the full service design including requirements, architecture, transition plan, acceptance criteria, and operational documentation. It serves as the authoritative handoff document ensuring Service Transition has everything needed to successfully deploy the service.
A service charter is used in some project management frameworks to authorize a project, but it is not the ITIL artifact used to pass design information into Service Transition.
Concept tested: ITIL Service Design Package handoff to Service Transition
Source: https://wiki.en.it-processmaps.com/index.php/Service_Design_Package
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