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ITIL-FOUNDATION · Question #211

Which one of the following contains information that is passed to service transition to enable the implementation of a new service?

The correct answer is C. A service design package (SDP). The Service Design Package (SDP) is the formal ITIL document produced at the end of Service Design that contains all information required by Service Transition to implement, test, and deploy a new or changed service.

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Question

Which one of the following contains information that is passed to service transition to enable the implementation of a new service?

Options

  • AA service option
  • BA service transition package (STP)
  • CA service design package (SDP)
  • DA service charter

How the community answered

(34 responses)
  • B
    6% (2)
  • C
    91% (31)
  • D
    3% (1)

Why each option

The Service Design Package (SDP) is the formal ITIL document produced at the end of Service Design that contains all information required by Service Transition to implement, test, and deploy a new or changed service.

AA service option

A service option is a choice presented to customers within service portfolio or service level management and is not a transition handoff document.

BA service transition package (STP)

A Service Transition Package (STP) is not a defined standard ITIL artifact; the correct term for this handoff document is the Service Design Package (SDP).

CA service design package (SDP)Correct

The Service Design Package (SDP) is the primary output passed from Service Design to Service Transition, containing the full service design including requirements, architecture, transition plan, acceptance criteria, and operational documentation. It serves as the authoritative handoff document ensuring Service Transition has everything needed to successfully deploy the service.

DA service charter

A service charter is used in some project management frameworks to authorize a project, but it is not the ITIL artifact used to pass design information into Service Transition.

Concept tested: ITIL Service Design Package handoff to Service Transition

Source: https://wiki.en.it-processmaps.com/index.php/Service_Design_Package

Topics

#service design package#SDP#service transition#design documentation

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