The experiences, ideas, insights and values of individuals are examples of which level of understanding within knowledge management?

Data refers to discrete, unprocessed facts or observations with no inherent meaning or context, such as raw numbers or event records.

Information is data that has been given context, meaning, or structure to make it useful, but it does not encompass personal experiences or individual values.

Within the DIKW model used in ITIL Service Knowledge Management, knowledge is defined as the internalized understanding derived from information combined with an individual's experiences, insights, and values. This level represents what people know and have learned, sitting above information and below wisdom in the hierarchy.

Governance is not a level within the DIKW knowledge management hierarchy; it is an organizational concept related to oversight and accountability.