ITIL-FOUNDATION · Question #203
Which of the following BEST describes the purpose of access management?
The correct answer is B. Provides the rights for users to be able to use a service or group of services. Access Management in ITIL is focused on granting authorized users the right to use a service while preventing access by unauthorized users.
Question
Which of the following BEST describes the purpose of access management?
Options
- ATo provide a channel for users to request and receive standard services
- BProvides the rights for users to be able to use a service or group of services
- CTo prevent problems and resulting Incidents from happening
- DTo detect security events and make sense of them
How the community answered
(35 responses)- A3% (1)
- B94% (33)
- D3% (1)
Why each option
Access Management in ITIL is focused on granting authorized users the right to use a service while preventing access by unauthorized users.
Providing a channel for users to request standard services describes the purpose of Request Fulfillment, not Access Management.
Access Management provides users with the rights to use one or more IT services, executing policies defined in Information Security Management. It ensures that only authorized individuals can access services, data, or systems based on their identity and role. This process manages the entire lifecycle of access rights, including granting, modifying, and revoking access.
Preventing problems and resulting incidents describes the purpose of Problem Management.
Detecting security events and making sense of them describes Event Management or Security Information and Event Management functions.
Concept tested: ITIL Access Management purpose and scope
Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation
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