ITIL-FOUNDATION · Question #204
Which of the following are reasons why ITIL is successful? 1. ITIL is vendor neutral 2. It does not prescribe actions 3. ITIL represents best practice
The correct answer is A. All of the above. ITIL's success stems from a combination of being vendor neutral, non-prescriptive, and grounded in real-world best practice - all three statements are correct and collectively explain its widespread adoption.
Question
Options
- AAll of the above
- B1 and 3 only
- C1 and 2 only
- D2 and 3 only
How the community answered
(26 responses)- A85% (22)
- B4% (1)
- C8% (2)
- D4% (1)
Why each option
ITIL's success stems from a combination of being vendor neutral, non-prescriptive, and grounded in real-world best practice - all three statements are correct and collectively explain its widespread adoption.
ITIL is vendor neutral because it is not tied to any specific technology platform or vendor, making it universally applicable across different environments. It is non-prescriptive in that it provides guidance and best practices rather than mandating specific steps, allowing organizations to adopt and adapt it to their context. Together with representing industry best practice drawn from public and private sector experience worldwide, all three factors explain ITIL's broad and sustained adoption.
Excluding statement 2 is incorrect because ITIL's non-prescriptive nature is one of its key strengths and a recognized reason for its success.
Excluding statement 3 is incorrect because representing best practice is a foundational characteristic of ITIL and central to its value proposition.
Excluding statement 1 is incorrect because vendor neutrality is a primary reason organizations across different technology stacks adopt ITIL.
Concept tested: ITIL framework characteristics and success factors
Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation
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