Which one of the following is NOT an aim of the change management process?

Ensuring the impact of changes is understood is a core change management aim, achieved through formal impact and risk assessment during change evaluation.

Recording and evaluating all changes is a fundamental change management objective that supports auditability, traceability, and informed decision-making.

Recording changes to configuration items in the configuration management system is a direct aim of change management, ensuring the CMDB remains accurate and up to date.

The objective described - delivering and managing IT services at agreed levels to business users - belongs to service level management, which negotiates, monitors, and reports on service level agreements. Change management is focused on controlling the lifecycle of changes to minimize disruption to services, not on managing ongoing service delivery performance against agreed targets.