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ITIL-FOUNDATION · Question #198

Which of the following statements MOST correctly identifies the scope of design coordination activities?

The correct answer is D. Any change that the organization believes could benefit. Design coordination is not universally mandatory for all changes; its scope is determined by where the organization judges it to add value.

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Question

Which of the following statements MOST correctly identifies the scope of design coordination activities?

Options

  • AOnly changes that introduce new services
  • BIt is mandatory that all changes are subject to design coordination activity
  • COnly changes to business critical systems
  • DAny change that the organization believes could benefit

How the community answered

(32 responses)
  • A
    13% (4)
  • B
    6% (2)
  • C
    3% (1)
  • D
    78% (25)

Why each option

Design coordination is not universally mandatory for all changes; its scope is determined by where the organization judges it to add value.

AOnly changes that introduce new services

Limiting design coordination to only new services ignores scenarios where modifying or retiring existing services also requires coordinated design activity.

BIt is mandatory that all changes are subject to design coordination activity

Mandating design coordination for every change regardless of size or complexity would create unnecessary process overhead for routine or low-risk changes.

COnly changes to business critical systems

Restricting design coordination to business-critical systems arbitrarily excludes other changes that could also benefit from structured design oversight.

DAny change that the organization believes could benefitCorrect

ITIL service design coordination is a discretionary activity whose scope is set by the organization based on perceived benefit rather than a fixed rule. Applying it selectively where value is expected avoids disproportionate overhead on minor or standard changes while still ensuring coordinated design quality where it matters.

Concept tested: ITIL service design coordination scope and applicability

Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation

Topics

#design coordination#service design#scope#change management

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