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ITIL-FOUNDATION · Question #197

The remediation plan should be evaluated at what point in the change lifecycle?

The correct answer is A. Before the change is approved. Remediation plans must be evaluated before a change is approved so a viable backout strategy exists at the point of implementation.

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Question

The remediation plan should be evaluated at what point in the change lifecycle?

Options

  • ABefore the change is approved
  • BImmediately after the change has failed and needs to be backed out
  • CAfter implementation but before the post implementation review
  • DAfter the post implementation review has identified a problem with the change

How the community answered

(33 responses)
  • A
    79% (26)
  • B
    6% (2)
  • C
    12% (4)
  • D
    3% (1)

Why each option

Remediation plans must be evaluated before a change is approved so a viable backout strategy exists at the point of implementation.

ABefore the change is approvedCorrect

ITIL change management requires that a remediation plan - the documented procedure for restoring the previous state if the change fails - be reviewed and accepted as part of the change authorization process. Evaluating it before approval ensures decision-makers can confirm the change is reversible, making the approval fully informed and the implementation safe.

BImmediately after the change has failed and needs to be backed out

Evaluating the plan only after the change has already failed means no pre-approved backout procedure was in place at implementation time, violating the requirement to plan for failure in advance.

CAfter implementation but before the post implementation review

After implementation is too late - the remediation plan must be ready and validated before the change begins, not after the change window has already been used.

DAfter the post implementation review has identified a problem with the change

Waiting until a post-implementation review identifies a problem means the organization executed the change with no pre-planned recovery strategy, which is a fundamental governance failure.

Concept tested: Change management remediation plan evaluation timing

Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation

Topics

#change management#remediation plan#change lifecycle#change approval

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