ITIL-FOUNDATION · Question #197
The remediation plan should be evaluated at what point in the change lifecycle?
The correct answer is A. Before the change is approved. Remediation plans must be evaluated before a change is approved so a viable backout strategy exists at the point of implementation.
Question
The remediation plan should be evaluated at what point in the change lifecycle?
Options
- ABefore the change is approved
- BImmediately after the change has failed and needs to be backed out
- CAfter implementation but before the post implementation review
- DAfter the post implementation review has identified a problem with the change
How the community answered
(33 responses)- A79% (26)
- B6% (2)
- C12% (4)
- D3% (1)
Why each option
Remediation plans must be evaluated before a change is approved so a viable backout strategy exists at the point of implementation.
ITIL change management requires that a remediation plan - the documented procedure for restoring the previous state if the change fails - be reviewed and accepted as part of the change authorization process. Evaluating it before approval ensures decision-makers can confirm the change is reversible, making the approval fully informed and the implementation safe.
Evaluating the plan only after the change has already failed means no pre-approved backout procedure was in place at implementation time, violating the requirement to plan for failure in advance.
After implementation is too late - the remediation plan must be ready and validated before the change begins, not after the change window has already been used.
Waiting until a post-implementation review identifies a problem means the organization executed the change with no pre-planned recovery strategy, which is a fundamental governance failure.
Concept tested: Change management remediation plan evaluation timing
Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation
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