ITIL-FOUNDATION · Question #196
What is a RACI model used for?
The correct answer is D. Defining roles and responsibilities. A RACI model is a responsibility assignment matrix that clarifies roles within processes by specifying who is Responsible, Accountable, Consulted, and Informed for each activity.
Question
What is a RACI model used for?
Options
- APerformance analysis
- BRecording configuration items
- CMonitoring services
- DDefining roles and responsibilities
How the community answered
(41 responses)- A2% (1)
- C2% (1)
- D95% (39)
Why each option
A RACI model is a responsibility assignment matrix that clarifies roles within processes by specifying who is Responsible, Accountable, Consulted, and Informed for each activity.
Performance analysis involves measuring service or process metrics against agreed targets and is supported by monitoring tools and reporting, not a RACI model.
Recording configuration items is performed using a Configuration Management Database (CMDB) under the Configuration Management process, not a RACI model.
Monitoring services involves tracking performance and availability using monitoring tools and event management systems, not a RACI model.
RACI stands for Responsible (performs the activity), Accountable (owns the outcome and has final authority), Consulted (provides input before decisions are made), and Informed (notified of outcomes). In ITIL, RACI matrices are used within process design to ensure every activity has clear ownership and that no roles are duplicated or overlooked.
Concept tested: RACI model purpose for roles and responsibilities
Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation
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