ITIL-FOUNDATION · Question #195
Which one of the following activities does application management perform?
The correct answer is B. Ensuring that the required functionality is available to achieve the required business outcome. Application Management is a Service Operation function responsible for managing applications throughout their lifecycle and ensuring they deliver the required business functionality.
Question
Which one of the following activities does application management perform?
Options
- ADefining where the vendor of an application should be located
- BEnsuring that the required functionality is available to achieve the required business outcome
- CDeciding who the vendor of the storage devices will be
- DAgreeing the service levels for the service supported by the application
How the community answered
(59 responses)- A3% (2)
- B86% (51)
- C8% (5)
- D2% (1)
Why each option
Application Management is a Service Operation function responsible for managing applications throughout their lifecycle and ensuring they deliver the required business functionality.
Defining where a vendor should be located is a procurement or contract consideration handled by Supplier Management, not Application Management.
A core Application Management activity is ensuring that the required functionality is available to achieve the required business outcome by managing applications from initial requirements through development, deployment, and retirement. This includes understanding business needs and validating that applications fulfill those needs throughout the entire application lifecycle.
Deciding on the vendor for storage devices is a hardware procurement decision owned by IT Operations Management or Supplier Management, not Application Management.
Agreeing service levels for services is the responsibility of Service Level Management, not Application Management.
Concept tested: Application Management function responsibilities in ITIL Service Operation
Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation
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