Which one of the following is the purpose of service level management?

Carrying out service operations activities - such as event, incident, and request management - is the responsibility of the Service Operation lifecycle stage, not SLM.

Ensuring sufficient capacity exists to deliver agreed performance levels is the purpose of Capacity Management, a separate Service Design process.

Creating and populating a service catalogue is the specific responsibility of Service Catalogue Management, not Service Level Management.

The stated purpose of Service Level Management in ITIL is to ensure that an agreed level of IT service is provided for all current IT services by negotiating and documenting Service Level Agreements (SLAs) and monitoring performance against them. SLM serves as the primary interface between the business and IT for defining and managing service expectations.