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ITIL-FOUNDATION · Question #194
ITIL-FOUNDATION Question #194: Real Exam Question with Answer & Explanation
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Know the purpose of the ITIL practices
Question
Which one of the following is the purpose of service level management?
Options
- ATo carry out the service operations activities needed to support current IT services
- BTo ensure that sufficient capacity is provided to deliver the agreed performance of services
- CTo create and populate a service catalogue
- DTo ensure that an agreed level of IT service is provided for all current IT services
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Topics
#service level management#SLA#agreed service levels#IT services