ITIL-FOUNDATION Question #188: Real Exam Question with Answer & Explanation

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Know the purpose of the ITIL practices

Question

What are the three types of metrics that an organization should collect to support continual service improvement (CSI)?

Options

AReturn on investment (ROI), value on investment (VOI), quality
BStrategic, tactical and operational
CCritical success factors (CSFs), key performance indicators (KPIs), activities
DTechnology, process and service

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Topics

#CSI metrics#technology metrics#process metrics#service metrics

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