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ITIL-FOUNDATION · Question #187

Check, Act and Plan are three of the stages of the Deming Cycle. Which is the fourth?

The correct answer is A. Do. The Deming Cycle consists of four stages - Plan, Do, Check, and Act - and is used in ITIL as a model for continual improvement.

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Question

Check, Act and Plan are three of the stages of the Deming Cycle. Which is the fourth?

Options

  • ADo
  • BPerform
  • CImplement
  • DMeasure

How the community answered

(48 responses)
  • A
    94% (45)
  • C
    2% (1)
  • D
    4% (2)

Why each option

The Deming Cycle consists of four stages - Plan, Do, Check, and Act - and is used in ITIL as a model for continual improvement.

ADoCorrect

The Deming Cycle, also known as the PDCA cycle, has 'Do' as its second stage, where the plan is executed and changes are implemented, typically on a small or trial scale. ITIL's Continual Service Improvement adopts the Deming Cycle as a core framework, with 'Do' representing the execution phase that bridges planning and the subsequent checking of results.

BPerform

'Perform' is not a stage in the Deming Cycle; the four stages are specifically Plan, Do, Check, and Act.

CImplement

'Implement' is not one of the four official Deming Cycle stages; the execution phase is named 'Do', not 'Implement'.

DMeasure

'Measure' is not a standalone stage in the Deming Cycle; measurement activity is encompassed within the 'Check' stage, not treated as a separate phase.

Concept tested: Deming Cycle PDCA stages for continual improvement

Topics

#Deming Cycle#PDCA#continual improvement#CSI

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