ITIL-FOUNDATION · Question #186
Which process is responsible for recording the current details, status, interfaces and dependencies of all services that are being run or being prepared to run in the live environment?
The correct answer is B. Service catalogue management. Service Catalogue Management is the ITIL process responsible for maintaining the Service Catalogue, which records the details, status, interfaces, and dependencies of all live and in-preparation services.
Question
Which process is responsible for recording the current details, status, interfaces and dependencies of all services that are being run or being prepared to run in the live environment?
Options
- AService level management
- BService catalogue management
- CDemand management
- DService transition
How the community answered
(42 responses)- A5% (2)
- B93% (39)
- C2% (1)
Why each option
Service Catalogue Management is the ITIL process responsible for maintaining the Service Catalogue, which records the details, status, interfaces, and dependencies of all live and in-preparation services.
Service Level Management focuses on defining, negotiating, and monitoring service level agreements, not on recording the technical details and dependencies of all services.
Service Catalogue Management maintains the Service Catalogue as an accurate and up-to-date source of information about all operational services and those being prepared for the live environment. It specifically records service status, interfaces, and dependencies, ensuring all stakeholders have a consistent view of available services and their relationships.
Demand Management is concerned with understanding and influencing customer demand for services and ensuring capacity is provisioned accordingly.
Service Transition is a lifecycle stage, not an individual process, and it focuses on transitioning new or changed services into the live environment rather than cataloguing all services.
Concept tested: Service Catalogue Management purpose and scope
Topics
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