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ITIL-FOUNDATION · Question #186

Which process is responsible for recording the current details, status, interfaces and dependencies of all services that are being run or being prepared to run in the live environment?

The correct answer is B. Service catalogue management. Service Catalogue Management is the ITIL process responsible for maintaining the Service Catalogue, which records the details, status, interfaces, and dependencies of all live and in-preparation services.

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Question

Which process is responsible for recording the current details, status, interfaces and dependencies of all services that are being run or being prepared to run in the live environment?

Options

  • AService level management
  • BService catalogue management
  • CDemand management
  • DService transition

How the community answered

(42 responses)
  • A
    5% (2)
  • B
    93% (39)
  • C
    2% (1)

Why each option

Service Catalogue Management is the ITIL process responsible for maintaining the Service Catalogue, which records the details, status, interfaces, and dependencies of all live and in-preparation services.

AService level management

Service Level Management focuses on defining, negotiating, and monitoring service level agreements, not on recording the technical details and dependencies of all services.

BService catalogue managementCorrect

Service Catalogue Management maintains the Service Catalogue as an accurate and up-to-date source of information about all operational services and those being prepared for the live environment. It specifically records service status, interfaces, and dependencies, ensuring all stakeholders have a consistent view of available services and their relationships.

CDemand management

Demand Management is concerned with understanding and influencing customer demand for services and ensuring capacity is provisioned accordingly.

DService transition

Service Transition is a lifecycle stage, not an individual process, and it focuses on transitioning new or changed services into the live environment rather than cataloguing all services.

Concept tested: Service Catalogue Management purpose and scope

Topics

#service catalogue management#live environment#service dependencies#service recording

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