ITIL-FOUNDATION · Question #189
Which of the following are classed as stakeholders in service management? 1. Customers 2. Users 3. Suppliers
The correct answer is A. All of the above. In ITIL service management, stakeholders are all parties with an interest in services, which includes customers, users, and suppliers.
Question
Options
- AAll of the above
- B1 and 3 only
- C1 and 2 only
- D2 and 3 only
How the community answered
(34 responses)- A94% (32)
- C3% (1)
- D3% (1)
Why each option
In ITIL service management, stakeholders are all parties with an interest in services, which includes customers, users, and suppliers.
All three groups are defined as stakeholders in ITIL because each has a vested interest in service outcomes. Customers fund and define requirements, users consume services daily, and suppliers provide components that enable delivery - none can be excluded from the stakeholder category.
Users are also stakeholders because they directly interact with and rely on services, giving them a clear interest in service quality.
Suppliers are also stakeholders because they provide goods or services that the service provider depends on to deliver value to customers.
Customers are also stakeholders because they define service requirements, agree on targets, and are accountable for funding the services.
Concept tested: ITIL stakeholder types in service management
Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation
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