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ITIL-FOUNDATION · Question #190
ITIL-FOUNDATION Question #190: Real Exam Question with Answer & Explanation
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Understand the key concepts of service management
Question
From the perspective of the service provider, what is the person or group who defines or and agrees their service targets known as?
Options
- AUser
- BCustomer
- CSupplier
- DAdministrator
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Topics
#customer definition#service targets#SLA#service provider