PeopleCert
ITIL-FOUNDATION · Question #183
ITIL-FOUNDATION Question #183: Real Exam Question with Answer & Explanation
Sign in or unlock ITIL-FOUNDATION to reveal the answer and full explanation for question #183. The question stem and answer options stay visible for context.
Know the purpose of the ITIL practices
Question
Which of the following should be documented in an incident model? 1. Details of the service level agreement (SLA) pertaining to the incident 2. Chronological order of steps to resolve the incident
Options
- A1 only
- B2 only
- CBoth of the above
- DNeither of the above
Unlock ITIL-FOUNDATION to see the answer
You've previewed enough free ITIL-FOUNDATION questions. Unlock ITIL-FOUNDATION for full answers, explanations, the timed quiz mode, progress tracking, and the master PDF. Question stem and options stay visible so you can still see what's on the exam.
Topics
#incident management#incident model#SLA#documentation