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ITIL-FOUNDATION · Question #184
ITIL-FOUNDATION Question #184: Real Exam Question with Answer & Explanation
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Understand the key concepts of service management
Question
Why is it important for service providers to understand patterns of business activity (PBA)?
Options
- APBA are based on organizational roles and responsibilities
- BIT service providers CANNOT schedule changes until they understand PBA
- CDemand for the services delivered by service providers are directly influenced by PBA
- DUnderstanding PBA is the only way to enable accurate service level reporting
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Topics
#patterns of business activity#demand management#service provider#IT capacity