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ITIL-FOUNDATION · Question #176
ITIL-FOUNDATION Question #176: Real Exam Question with Answer & Explanation
The correct answer is A: Service design: Design the processes. In the ITIL service lifecycle, the processes needed to operate a new service are defined during the Service Design stage. Service Design is responsible for designing not only the service itself but also all supporting processes, tools, and documentation.
Question
At which stage of the service lifecycle should the processes necessary to operate a new service be defined?
Options
- AService design: Design the processes
- BService strategy: Develop the offerings
- CService transition: Plan and prepare for deployment
- DService operation: IT operations management
Explanation
In the ITIL service lifecycle, the processes needed to operate a new service are defined during the Service Design stage. Service Design is responsible for designing not only the service itself but also all supporting processes, tools, and documentation.
Common mistakes.
- B. Service Strategy focuses on defining the value proposition, service portfolio, and strategic objectives; it does not define the operational processes required to run a specific service.
- C. Service Transition plans and prepares for deployment using processes already designed; it does not create the operational process definitions themselves.
- D. Service Operation executes and manages services using processes that should already be defined; defining new processes at this stage indicates a failure in earlier lifecycle planning.
Concept tested. ITIL service design process definition responsibility
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