ITIL-FOUNDATION · Question #172
What is the primary focus of business capacity management?
The correct answer is D. Future business requirements for IT services are quantified, designed, planned and implemented in a. Business Capacity Management focuses on identifying and planning for future business requirements to ensure IT capacity is available to meet anticipated service demand.
Question
What is the primary focus of business capacity management?
Options
- AManagement, control and prediction of the performance, utilization and capacity of individual elements
- BReview of all capacity supplier agreements and underpinning contracts with supplier management
- CManagement, control and prediction of the end-to-end performance and capacity of the live, operational
- DFuture business requirements for IT services are quantified, designed, planned and implemented in a
How the community answered
(48 responses)- A2% (1)
- B2% (1)
- C6% (3)
- D90% (43)
Why each option
Business Capacity Management focuses on identifying and planning for future business requirements to ensure IT capacity is available to meet anticipated service demand.
This describes Component Capacity Management, which monitors and predicts the performance and utilization of individual IT infrastructure components such as servers, disks, and networks.
Reviewing capacity supplier agreements and underpinning contracts falls under Supplier Management, not Business Capacity Management.
This describes Service Capacity Management, which is responsible for the end-to-end performance and capacity of live operational IT services as experienced by users.
Business Capacity Management (BCM) is the Capacity Management sub-process concerned with translating future business plans and growth forecasts into IT capacity requirements. Its primary goal is to ensure that future business needs for IT services are quantified, designed, planned, and implemented in a timely manner before demand arrives. This forward-looking focus distinguishes BCM from Service Capacity Management, which handles current live service performance, and Component Capacity Management, which handles individual infrastructure elements.
Concept tested: ITIL capacity management business sub-process future requirements
Source: https://www.axelos.com/best-practice-solutions/itil/
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