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ITIL-FOUNDATION · Question #171

Which two elements of financial management for IT services are mandatory?

The correct answer is C. Budgeting and accounting. ITIL Financial Management for IT Services defines budgeting and accounting as the two mandatory sub-processes, while charging is treated as optional.

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Question

Which two elements of financial management for IT services are mandatory?

Options

  • ABudgeting and charging
  • BAccounting and charging
  • CBudgeting and accounting
  • DCosting and charging

How the community answered

(36 responses)
  • A
    3% (1)
  • B
    3% (1)
  • C
    94% (34)

Why each option

ITIL Financial Management for IT Services defines budgeting and accounting as the two mandatory sub-processes, while charging is treated as optional.

ABudgeting and charging

Charging is an optional sub-process in ITIL financial management, not a mandatory one, making this pairing with budgeting incorrect.

BAccounting and charging

Charging is optional, not mandatory, making this pairing with accounting incorrect regardless of accounting's mandatory status.

CBudgeting and accountingCorrect

ITIL Financial Management consists of three sub-processes: budgeting, accounting, and charging. Budgeting - which involves planning future IT expenditure - and accounting - which tracks and allocates actual IT costs - are mandatory for all organizations managing IT finances. Charging, which involves billing internal business units or external customers for IT services, is optional and only relevant to organizations that operate as profit centers or need formal cost recovery.

DCosting and charging

Costing is an activity within the accounting sub-process rather than a separate mandatory element, and charging remains optional, so this pair does not represent the two mandatory components.

Concept tested: ITIL financial management mandatory sub-processes budgeting accounting

Source: https://www.axelos.com/best-practice-solutions/itil/

Topics

#financial management#budgeting#accounting#IT service finance

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