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ITIL-FOUNDATION · Question #170
ITIL-FOUNDATION Question #170: Real Exam Question with Answer & Explanation
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Know the purpose of the ITIL practices
Question
What type of record should you raise when a problem diagnosis is complete and a workaround is available?
Options
- AA service object
- BAn incident
- CA change
- DA known error
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Topics
#problem management#known error#workaround#problem diagnosis