What type of record should you raise when a problem diagnosis is complete and a workaround is available?

A service object is not a standard ITIL record type used within the problem management process.

An incident record is raised to restore normal service operation as quickly as possible and is not used to document a completed problem diagnosis with an available workaround.

A change record is raised when an authorized modification to the IT infrastructure is required, which would be a subsequent step after the Known Error is logged, not the record raised at diagnosis completion.

A Known Error is defined in ITIL as a problem that has a documented root cause and an identified workaround. Once problem diagnosis is complete and a workaround is available, a Known Error record is logged in the Known Error Database (KEDB) so the service desk can apply the workaround to reduce the impact of related future incidents. This is a formal handoff point in the problem management lifecycle.