ITIL-FOUNDATION · Question #173
Which role is responsible for carrying out the activities of a process?
The correct answer is D. Process practitioner. The process practitioner role is responsible for executing the day-to-day activities and tasks within a process. Other ITIL roles govern or manage the process rather than carry out its activities.
Question
Which role is responsible for carrying out the activities of a process?
Options
- AProcess owner
- BChange manager
- CService manager
- DProcess practitioner
How the community answered
(22 responses)- A5% (1)
- B5% (1)
- D91% (20)
Why each option
The process practitioner role is responsible for executing the day-to-day activities and tasks within a process. Other ITIL roles govern or manage the process rather than carry out its activities.
The process owner is accountable for the overall design, performance, integration, and improvement of the process, not for carrying out its operational activities.
The change manager is a specific managerial role within the change management process, responsible for overseeing change activities rather than executing activities across processes generally.
The service manager is a broader management role concerned with end-to-end service delivery, not specifically tasked with carrying out individual process activities.
The process practitioner is the ITIL-defined role responsible for carrying out process activities as described in the process documentation. This role performs the actual work within the process, such as logging incidents, raising change requests, or executing other procedural tasks. Unlike the process owner, who is accountable for overall process quality and improvement, the practitioner focuses on execution.
Concept tested: ITIL process practitioner role definition
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