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ITIL-FOUNDATION · Question #160
ITIL-FOUNDATION Question #160: Real Exam Question with Answer & Explanation
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Know the purpose of the ITIL practices
Question
Which of the following processes are performed by the service desk? 1. Capacity management 2. Request fulfillment 3. Demand management 4. Incident management
Options
- AAll of the above
- B3 and 4 only
- C2 and 4 only
- D2 only
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Topics
#service desk functions#request fulfillment#incident management#service desk role