Which of the following processes are performed by the service desk? 1. Capacity management 2. Request fulfillment 3. Demand management 4. Incident management

Capacity management and demand management are not service desk functions; they are managed by dedicated processes within service design and service strategy respectively.

Demand management is a service strategy process concerned with understanding and influencing customer demand, which is not a service desk responsibility.

Request fulfillment (item 2) is a core service desk function as it serves as the single point of contact for user service requests. Incident management (item 4) is also a primary service desk responsibility because the desk is the first point of contact for incidents and owns their lifecycle until resolution or escalation.

Incident management is also performed by the service desk, making this answer incomplete.