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ITIL-FOUNDATION · Question #159

Which of the following are benefits to the business of implementing service transition? 1. Better reuse and sharing of assets across projects and resources 2. Reduced cost to design new services 3…

The correct answer is C. 1 and 3 only. Service transition benefits include better asset reuse across projects and a higher rate of successful changes, while reducing design costs is a benefit of service design, not transition.

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Question

Which of the following are benefits to the business of implementing service transition? 1. Better reuse and sharing of assets across projects and resources 2. Reduced cost to design new services 3. Result in higher volume of successful changes

Options

  • A1 and 2 only
  • B2 and 3 only
  • C1 and 3 only
  • DNone of the above

How the community answered

(16 responses)
  • B
    13% (2)
  • C
    81% (13)
  • D
    6% (1)

Why each option

Service transition benefits include better asset reuse across projects and a higher rate of successful changes, while reducing design costs is a benefit of service design, not transition.

A1 and 2 only

Reduced cost to design new services is a service design benefit, not a service transition benefit.

B2 and 3 only

Reducing design costs is out of scope for service transition; that benefit belongs to the service design stage of the lifecycle.

C1 and 3 onlyCorrect

Service transition directly improves asset reuse and sharing across projects by providing structured processes for building, testing, and deploying services (item 1). It also leads to a higher volume of successful changes by applying rigorous change management, testing, and release controls before deployment (item 3). Reducing the cost to design new services is attributed to service design processes, not service transition.

DNone of the above

Items 1 and 3 are both valid service transition benefits, so 'none' is factually incorrect.

Concept tested: ITIL service transition business benefits

Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation

Topics

#service transition benefits#successful changes#asset reuse#transition outcomes

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