ITIL-FOUNDATION · Question #159
Which of the following are benefits to the business of implementing service transition? 1. Better reuse and sharing of assets across projects and resources 2. Reduced cost to design new services 3…
The correct answer is C. 1 and 3 only. Service transition benefits include better asset reuse across projects and a higher rate of successful changes, while reducing design costs is a benefit of service design, not transition.
Question
Options
- A1 and 2 only
- B2 and 3 only
- C1 and 3 only
- DNone of the above
How the community answered
(16 responses)- B13% (2)
- C81% (13)
- D6% (1)
Why each option
Service transition benefits include better asset reuse across projects and a higher rate of successful changes, while reducing design costs is a benefit of service design, not transition.
Reduced cost to design new services is a service design benefit, not a service transition benefit.
Reducing design costs is out of scope for service transition; that benefit belongs to the service design stage of the lifecycle.
Service transition directly improves asset reuse and sharing across projects by providing structured processes for building, testing, and deploying services (item 1). It also leads to a higher volume of successful changes by applying rigorous change management, testing, and release controls before deployment (item 3). Reducing the cost to design new services is attributed to service design processes, not service transition.
Items 1 and 3 are both valid service transition benefits, so 'none' is factually incorrect.
Concept tested: ITIL service transition business benefits
Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation
Topics
Community Discussion
No community discussion yet for this question.