ITIL-FOUNDATION · Question #161
Remediation planning is BEST described in which of the following ways?
The correct answer is B. Planning the steps required to be taken if a change is unsuccessful. Remediation planning in change management refers to defining the steps needed to reverse or recover from an unsuccessful change, often called a back-out or rollback plan.
Question
Remediation planning is BEST described in which of the following ways?
Options
- APlanning how to recover the cost of a change
- BPlanning the steps required to be taken if a change is unsuccessful
- CPlanning how to compensate a user for a failed change
- DPlanning how to advise the change requestor of a failed change
How the community answered
(58 responses)- A3% (2)
- B90% (52)
- C2% (1)
- D5% (3)
Why each option
Remediation planning in change management refers to defining the steps needed to reverse or recover from an unsuccessful change, often called a back-out or rollback plan.
Recovering the cost of a change describes financial management or budgeting activity, not remediation planning.
Remediation planning specifically addresses what actions must be taken if a change fails or causes unintended consequences, ensuring teams have a predefined rollback or recovery procedure. This is a required component of change planning in ITIL, ensuring that changes can be reversed with minimal disruption. It focuses on restoring service, not on financial or communication activities.
Compensating a user for a failed change is not a recognized ITIL change management concept and does not describe remediation planning.
Advising the change requestor of a failure is a communication activity, not a remediation planning activity.
Concept tested: Change management remediation and rollback planning
Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation
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