ITIL-FOUNDATION · Question #113
Which one of the following is NOT the responsibility of service catalogue management?
The correct answer is B. Ensuring that service level agreements are maintained. Service catalogue management maintains the accuracy and consistency of the service catalogue, but managing SLAs is the responsibility of service level management.
Question
Which one of the following is NOT the responsibility of service catalogue management?
Options
- AEnsuring that information in the service catalogue is accurate
- BEnsuring that service level agreements are maintained
- CEnsuring that information in the service catalogue is consistent with information in the service portfolio
- DEnsuring that all operational services are recorded in the service catalogue
How the community answered
(32 responses)- A3% (1)
- B72% (23)
- C9% (3)
- D16% (5)
Why each option
Service catalogue management maintains the accuracy and consistency of the service catalogue, but managing SLAs is the responsibility of service level management.
Ensuring accuracy of information in the service catalogue is a core and explicit responsibility of service catalogue management.
Ensuring that service level agreements are maintained belongs to service level management, not service catalogue management. Service catalogue management is solely concerned with the content, accuracy, and consistency of the service catalogue and its alignment with the service portfolio.
Ensuring consistency between the service catalogue and the service portfolio is a direct responsibility of service catalogue management.
Recording all operational services in the service catalogue is a fundamental objective of service catalogue management.
Concept tested: Service catalogue management responsibilities vs service level management
Topics
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